Storage Newbury Park Privacy Policy
This Privacy Policy explains how Storage Newbury Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Newbury Park area. It is intended to provide clear information about our data processing practices and to explain your rights under the UK General Data Protection Regulation and related data protection laws.
Scope of this Privacy Policy
This Privacy Policy applies to all Storage Newbury Park customers and prospective customers in the Newbury Park area. It covers personal data collected when you enquire about our services, enter into a storage agreement, use our facilities, visit our website, or otherwise interact with us in the course of using or considering our storage services.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, billing address, contact address, and preferred contact method.
Contact information, such as telephone number and other communication details that you provide to us for correspondence about our services.
Contract and account information, such as storage unit numbers, rental start and end dates, payment history, and records of services purchased.
Payment and billing information, such as partial payment card details or bank details, as required to process payments, issue invoices, and manage your account. We do not store full card details where this is handled directly by a secure payment processor.
Verification and security information, which may include copies of identification documents when required for security or regulatory purposes, and records relating to site access.
Usage and communication information, such as enquiry details, complaints, customer service correspondence, and information you provide when you contact us by any communication method.
Technical information, where you interact with our website, such as IP address, device type, browser type and general location, collected through server logs or similar technologies.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us for a quotation, make a booking, sign a storage agreement, make a payment, visit our premises, complete a form, or communicate with us in any way.
We may also receive data indirectly from third parties that you authorise, such as comparison sites or agents that refer you to our services. Additionally, some technical information may be collected automatically when you use our website.
Lawful Bases for Processing
Storage Newbury Park processes personal data only where there is a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data to take steps at your request prior to entering into a contract and to perform our contractual obligations, such as setting up your storage agreement, managing your account, processing payments, and providing customer service.
Legal obligation: We may process certain information to comply with legal and regulatory requirements, such as tax, accounting, financial record-keeping, fraud prevention, and obligations relating to security and crime prevention.
Legitimate interests: We process personal data where it is necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our storage services, maintaining the security of our premises, responding to enquiries, sending administrative information, and pursuing or defending legal claims.
Consent: Where required by law, we will obtain your consent before using your personal data for specific purposes, for example for certain forms of direct marketing. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide storage services, including setting up and managing your account, issuing invoices, collecting payments, and arranging access to units.
To respond to your enquiries and provide customer support before, during and after your storage agreement.
To manage our relationship with you, including communicating important information about your contract, service changes, payment reminders, and policy updates.
To maintain site security, prevent fraud and protect our property, customers, staff, and visitors.
To meet legal and regulatory obligations, including record-keeping, tax compliance, and cooperating with lawful requests from authorities.
To improve our services, operations, and customer experience, including reviewing feedback and analysing aggregated information about how our services are used.
To send marketing communications, where permitted, about our services and offers that may be of interest, and to manage your marketing preferences.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The specific retention period will depend on the nature of the data and our legal and operational requirements.
In general, we retain customer account and contract information for a period necessary to manage your storage agreement and for a reasonable period afterwards to handle any queries, disputes or legal claims. Financial records may be retained for longer periods where required for tax or accounting obligations.
When personal data is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our data retention procedures.
Data Processors and Sharing of Personal Data
To deliver our services and manage our business, we may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and must implement appropriate security measures.
Typical categories of processors include payment processing providers, secure data hosting and storage providers, IT support and maintenance services, customer relationship management systems, professional advisers and accountants who support our business operations, and external auditors or compliance consultants where required.
We may also share personal data with third parties acting as independent controllers, where this is necessary to comply with legal obligations, respond to lawful requests from public authorities, prevent or investigate fraud or security incidents, or to exercise or defend legal claims.
We do not sell your personal data to third parties. If we were to undertake any restructuring or business transfer, personal data may be transferred to a successor organisation under appropriate safeguards.
International Transfers
Where we use data processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses or other mechanisms approved by data protection authorities.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage solutions, staff training, and regular review of our data handling practices.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to the personal data that we hold about you. Subject to certain conditions and legal exceptions, you may have the following rights:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is processed.
The right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we are not required to retain it.
The right to restriction of processing: You can request that we restrict the use of your personal data in certain situations, for example while we are considering a request for rectification or objection.
The right to data portability: You can request that we provide you with your personal data in a structured, commonly used and machine-readable format, or transmit it to another controller where technically feasible, where the processing is based on consent or contract and carried out by automated means.
The right to object: You can object to processing based on our legitimate interests, including profiling, and to processing for direct marketing, at any time.
The right to withdraw consent: Where we rely on consent to process your personal data, you can withdraw that consent at any time.
Exercising Your Rights
If you wish to exercise any of your data protection rights or have questions about how Storage Newbury Park handles your personal data, you can contact us using the contact methods made available on our website or in your contract documentation. We may need to verify your identity before responding to your request to protect your privacy and security.
We will respond to your requests within the timeframes required by law and will explain any reasons if we are unable to fully comply with a request due to legal or regulatory obligations.
Right to Complain
If you are concerned about how your personal data is being used, you can raise your concern with us directly so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any changes will be made available through our usual communication channels and on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
