Storage Newbury Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Newbury Park provides storage and related removal and transportation services to individual and business customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

These Terms and Conditions form the entire agreement between you and Storage Newbury Park relating to the services described below, except where a separate written agreement has been signed by both parties. Any other terms proposed by you do not apply unless expressly agreed in writing.

Definitions

In these Terms and Conditions, the following definitions apply.

Customer means the person, firm or company who requests the services and is responsible for payment under this agreement.

Services means storage, removal, packing, loading, transportation, unloading and any associated services agreed between Storage Newbury Park and the Customer.

Goods means the items that the Customer asks us to store, move, transport, pack or handle in any way.

Contract means the legally binding agreement between Storage Newbury Park and the Customer comprising these Terms and Conditions and any written quotation or confirmation.

Scope of Services

Storage Newbury Park provides storage units and associated services, together with removal and transportation services to and from our storage facilities and other locations as agreed with the Customer. The precise scope of services will be as set out in our written quotation or booking confirmation issued to the Customer.

We reserve the right to refuse to provide services where it would be unsafe, unlawful, impossible, or unreasonable to do so, including where access is inadequate, the Goods are prohibited or dangerous, or the Customer has failed to comply with these Terms and Conditions.

Booking Process

Bookings for storage and removal or transportation services may be made by the Customer via our usual booking channels. A booking is an offer by the Customer to purchase services in accordance with these Terms and Conditions.

All bookings are subject to acceptance by Storage Newbury Park. We are not obliged to accept any booking and may decline a booking at our discretion. A Contract is formed only when we confirm acceptance of your booking, whether verbally or in writing, and issue a booking confirmation or agree a move date.

It is the Customer's responsibility to ensure that all information provided during the booking process is accurate and complete, including contact details, collection and delivery addresses, access arrangements, parking restrictions, description and approximate volume of Goods, and any special handling requirements. Any inaccuracies may result in additional charges or, in serious cases, suspension of services.

Where the services include removals or transportation, the Customer must notify us of any factors that may affect the provision of the services, such as staircase access, lifts, restricted entry, limited parking, or specific time windows for loading or unloading.

Quotations and Pricing

Any quotation provided by Storage Newbury Park is based on the information supplied by the Customer at the time of enquiry and is subject to these Terms and Conditions. Quotations are typically valid for a limited period as stated at the time of issue and may be withdrawn or revised at any time prior to acceptance.

Our prices may take into account the type and size of storage unit, duration of storage, nature and quantity of Goods, distance of travel, access conditions, staffing requirements, and any additional services requested such as packing materials or specialist handling.

If information supplied by the Customer is incomplete or inaccurate, or if circumstances change, we reserve the right to vary our quotation and charges accordingly. Examples include additional goods, difficult access, waiting times, delays beyond our control, or requests for additional services on the day of service.

Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows.

For removals and transportation services, we may require a deposit at the time of booking, with the balance payable prior to or on the day of service, before unloading or completion.

For storage services, payment is usually due in advance for each agreed storage period. Continuing storage charges are payable in accordance with the billing cycle notified to you at the time of booking.

We reserve the right to require full payment in advance or to request security for payment where we consider it appropriate. If payment is not made when due, we may suspend or cancel services, refuse release of Goods from storage, and apply late payment charges or interest at a reasonable rate permitted under applicable law.

The Customer is responsible for all charges incurred under the Contract, including any additional charges for extended storage, additional services, waiting time, failed attendance, or amendments to the original booking that result in extra time or resources being required.

Cancellations, Amendments and Refunds

The Customer may request to cancel or amend a booking by contacting us via our usual communication channels. Any cancellation or amendment is only effective when acknowledged by us.

Where removals or transportation services are cancelled by the Customer with reasonable notice prior to the agreed service date, any deposit paid may be refundable subject to our cancellation policy as notified to you at the time of booking. If insufficient notice is given, a cancellation charge may apply, which may be up to the full amount of the quoted price depending on the timing of the cancellation.

For storage services, if the Customer decides to vacate the storage unit before the end of a paid storage period, no refund is normally given for any unused portion of that period, unless otherwise agreed in writing.

We may cancel a booking or terminate services if the Customer fails to make payment when due, breaches these Terms and Conditions, provides misleading information, or where it is impracticable or unsafe to proceed. In such cases we may retain all or part of any amounts already paid to cover our reasonable costs and losses.

Any agreed refunds will be processed using the same method of payment as originally used by the Customer, unless otherwise agreed.

Customer Responsibilities

The Customer is responsible for ensuring that all Goods are adequately packed, protected and labelled, unless the packing service has been expressly agreed as part of the Services. We are not liable for damage caused by inadequate or unsuitable packing by the Customer.

The Customer must ensure that suitable access is provided at the collection and delivery addresses, including any necessary permissions for parking or loading. The Customer is responsible for any parking charges or penalties incurred as a result of insufficient provision.

The Customer must be present, or represented by an authorised person, at the time of collection and delivery to direct our staff, confirm items, and sign any documentation as required. If no authorised person is present, we may act in a reasonable manner in selecting items and placing Goods, and our decision will be final.

The Customer must not store or present for removal any items which are dangerous, illegal, perishable, or otherwise prohibited under these Terms and Conditions or applicable law. The Customer must comply with all relevant laws and regulations relating to the Goods.

Prohibited and Restricted Items

The following items must not be stored or transported as part of the Services, unless specifically agreed in writing and permitted by law: flammable, explosive or combustible materials, corrosive, toxic or hazardous substances, gas cylinders, firearms or weapons, illegal drugs or substances, perishable food items, live animals or plants, valuable items such as cash, precious metals, jewellery or irreplaceable documents.

If any prohibited or dangerous Goods are discovered, we may at our discretion refuse to handle them, remove them from our vehicles or premises, or arrange for their safe disposal at the Customer's cost. The Customer will indemnify us for any loss, liability, damage or expense arising from the presence of such items.

Waste and Environmental Regulations

The Customer must not use our storage or removal services for the disposal of waste, rubbish or unwanted items except where a specific waste removal service has been agreed in advance. Our standard services are not a substitute for licensed waste collection or disposal.

Any waste removal service provided will be carried out in compliance with applicable waste and environmental regulations. We reserve the right to refuse to remove items that are classified as hazardous waste or require special handling or licences, unless such arrangements have been made in advance and paid for by the Customer.

The Customer is responsible for ensuring that any items presented for removal or storage are lawful and environmentally compliant. If we incur costs or penalties due to the Customer's breach of waste or environmental regulations, the Customer shall reimburse us in full.

Access to Stored Goods

Access to storage units or stored Goods will be available during our published opening hours or as otherwise agreed. Access may be subject to security procedures and presentation of suitable identification.

We reserve the right to restrict or suspend access where any payments are overdue, where there is a safety or security concern, or where we are required to do so by law or regulatory authorities.

The Customer must not share or misuse any access codes, keys or security credentials provided for the purpose of accessing stored Goods. The Customer is responsible for the conduct of any persons they authorise to access the storage unit or premises.

Our Liability

Our liability for loss of or damage to Goods is subject to the limitations and exclusions set out in this section. We will exercise reasonable care and skill in providing the Services, but we do not accept liability for every type of loss or damage.

We are not liable for loss or damage arising from the Customer's failure to adequately pack or protect the Goods, normal wear and tear, atmospheric or climatic conditions, inherent defects in the Goods, or acts or omissions of the Customer or third parties.

We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of data, whether arising from breach of contract, negligence or otherwise.

Our total liability for loss of or damage to Goods, whether in storage, transit or otherwise in our custody, shall be limited to a reasonable amount based on the value of the affected items, subject to any specific limits notified to you prior to the provision of services. It is the Customer's responsibility to arrange additional insurance if the value of the Goods exceeds our standard liability limit.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Events Outside Our Control

We will not be liable for any failure to perform, or delay in performing, any of our obligations under the Contract where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include adverse weather, traffic conditions, accidents, road closures, mechanical breakdowns, strikes, civil unrest, acts of terrorism, fire, flood or other natural events.

Where such an event occurs, we will use reasonable efforts to minimise the impact on the Services, but time shall not be of the essence, and we may reschedule or adjust services as reasonably necessary.

Insurance

The Customer is strongly advised to obtain suitable insurance to cover the full value of the Goods during storage and transit. While we may take reasonable care of the Goods, our liability is limited as described in these Terms and Conditions and may not cover the full replacement value of your property.

Any insurance arranged by the Customer is a matter between the Customer and their insurer, and does not alter our liability limitations set out in this agreement.

Term and Termination

The Contract comes into force when we accept your booking and continues until the Services have been completed and all charges have been paid, or until terminated in accordance with these Terms and Conditions.

Either party may terminate storage services by giving notice in accordance with the minimum notice period specified at the time of booking or in our storage agreement. On termination, the Customer must remove all Goods from storage and pay any outstanding charges.

If the Customer fails to remove Goods on termination, we may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of them to recover any unpaid charges, storage costs and reasonable expenses of sale or disposal. Any surplus proceeds, after deduction of amounts owed and costs, shall be held for the Customer.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible so that we have an opportunity to address the issue. We will seek to resolve complaints promptly and fairly.

If a dispute arises that cannot be resolved directly between us, both parties agree to consider in good faith any reasonable proposal for alternative dispute resolution before commencing formal legal proceedings, where appropriate.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Variation and Severability

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings and ongoing storage periods from the date they are notified or published by us. Continued use of the Services after such changes take effect constitutes acceptance of the updated terms.

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any quotation or written confirmation issued by us, constitute the entire agreement between Storage Newbury Park and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

No variation of this agreement shall be effective unless it is in writing and signed or expressly accepted by both parties.